Refund policy

Return & Refund Policy

Last Updated: September 17, 2026

At ZINORA, we want you to feel confident when shopping with us. If you're not completely satisfied with your eligible purchase, we offer a free 30-day return and refund policy subject to the conditions below.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be:

Unused or gently handled
In its original condition
In suitable original packaging where reasonably possible
Free from damage caused after delivery
Accompanied by your order information or proof of purchase

Products that have been significantly used, damaged, altered, washed, or otherwise changed after delivery may not qualify for a return.

2. How to Request a Return

To start a return, please contact our customer support team:

Email: support@zinora
Phone: +1 904-794-7853

Please provide:

Your order number
The name of the product
The reason for the return
Photos or other information when relevant

Our support team will review your request and provide return instructions if the return is eligible.

Please do not send an item back before contacting us, as an unauthorized return may delay the processing of your request.

3. Free Returns

For eligible returns under this policy, ZINORA provides free return support.

The specific return method and instructions will be provided by our customer service team after your request has been reviewed.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request clear photographs showing:

The product
The packaging
The shipping label
The damage or discrepancy

After reviewing the information, we may offer an appropriate resolution, which may include a replacement, refund, or other suitable solution.

5. Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

6. Partial Refunds

In certain circumstances, a partial refund may be considered where an item has minor issues that do not justify a complete return.

Any such resolution will be discussed with the customer before processing.

7. Non-Returnable Circumstances

A return may be declined when:

The 30-day return period has expired
The product has been intentionally damaged
The item has been substantially used or altered
The condition of the product has materially changed after delivery
The customer cannot provide sufficient order information when required
The return does not comply with the instructions provided by our support team

8. Exchanges

If you would like to exchange an item, please contact us first.

Depending on product availability and the circumstances of your request, we may offer an exchange or recommend placing a new order and returning the original item.