Shipping policy

Shipping Policy

Last Updated: September 17, 2026

At ZINORA, we want your shopping experience to be simple from checkout to delivery.

1. Free Worldwide Shipping

ZINORA offers FREE SHIPPING WORLDWIDE.

There is no standard shipping charge added to eligible orders at checkout.

2. Processing Time

After your order has been successfully placed and payment has been confirmed, we begin preparing your items for shipment.

Orders are processed as promptly as reasonably possible.

Processing time may vary depending on order volume, product availability, holidays, weekends, and other operational circumstances.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This is an estimated delivery period rather than a guaranteed delivery date.

Actual delivery time may vary depending on the destination, carrier operations, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

4. Order Tracking

Where tracking information is available, it will be provided to the customer after the order has been shipped.

Please allow some time for tracking information to become active after shipment.

If tracking information does not appear immediately, this does not necessarily mean that your package has not been shipped.

5. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully check:

  • Full name
  • Street address
  • Apartment/unit number
  • City
  • State/province
  • Postal/ZIP code
  • Country
  • Contact information

If an incorrect address is provided, please contact us as soon as possible.

Once an order has entered the shipping process, we may not be able to change the delivery address.

6. Delays

Although we aim to meet our estimated delivery timeframe, delays can occasionally occur due to circumstances beyond our control.

These may include:

  • Severe weather
  • Customs processing
  • Carrier delays
  • Public holidays
  • Transportation disruptions
  • Incorrect address information
  • High shipping volumes
  • Other unforeseen events

We appreciate your patience in these circumstances.

7. Customs and Import Procedures

International orders may be subject to customs procedures or other requirements depending on the destination country.

Customers are responsible for complying with applicable local laws and regulations relating to imported goods.

Where applicable, customs-related processing may affect delivery times.

8. Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact our customer support team.

Email: support@zinora

Please provide your order number and relevant details so our team can investigate the issue and determine an appropriate solution.

9. Questions About Shipping

If you have any questions regarding your order or delivery, please contact us:

ZINORA
139 N 12th St
New Hyde Park, NY 11040
United States

Phone: +1 904-794-7853
Email: support@zinora