Terms of service
Terms of Service
Last Updated: September 17, 2026
Welcome to ZINORA. These Terms of Service govern your use of our website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to comply with these Terms of Service.
1. About ZINORA
ZINORA is an online retail store offering plush toys, plush keychains, character-inspired products, and related gift items.
Our store was established in 2022.
2. Website Use
By using our website, you agree to use it only for lawful purposes.
You must not:
- Use the website for fraudulent purposes
- Attempt to interfere with website functionality
- Introduce malicious software or harmful code
- Attempt to gain unauthorized access to our systems
- Copy or misuse website content without permission
- Use the website in a manner that violates applicable laws or regulations
We reserve the right to restrict access to our website where we reasonably believe that these Terms have been violated.
3. Product Information
We make reasonable efforts to present our products accurately, including product descriptions, photographs, colors, dimensions, and other information.
However, minor differences may occur due to:
- Screen settings
- Lighting conditions
- Photography
- Manufacturing variations
- Material characteristics
We reserve the right to correct errors, inaccuracies, or omissions in product information when discovered.
4. Product Availability
Product availability may change without notice.
If a product becomes unavailable after an order has been placed, we may contact you regarding an appropriate resolution, which may include cancellation and refund of the affected order.
5. Pricing
Prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing errors or other inaccuracies. If an order has been placed using an obvious pricing error, we may contact the customer before processing the order.
6. Orders
When you place an order, you are submitting a request to purchase the selected products.
We reserve the right to refuse or cancel an order where appropriate, including circumstances involving:
- Suspected fraudulent activity
- Incorrect pricing
- Product availability issues
- Incorrect customer information
- Technical or processing errors
If we cancel an order after payment has been received, the applicable amount will be refunded.
7. Payment
Orders must be paid using an accepted payment method available at checkout.
You are responsible for providing accurate billing and payment information.
8. Shipping
ZINORA offers free worldwide shipping.
Our standard estimated delivery time is 7–10 days, subject to the circumstances described in our Shipping Policy.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
9. Returns and Refunds
Our returns and refunds are governed by our separate Return & Refund Policy.
Eligible customers may request a return within 30 days of receiving their order.
10. Intellectual Property
Unless otherwise stated, content appearing on the ZINORA website, including text, graphics, logos, photographs, designs, and other materials, is owned by or licensed to ZINORA and may not be reproduced or used without appropriate authorization.
11. Third-Party Services
Our website may use third-party services to support payment processing, shipping, analytics, hosting, marketing, or other website functions.
Your use of such services may also be subject to the applicable third party's terms and policies.
12. Limitation of Liability
To the extent permitted by applicable law, ZINORA will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
13. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with the revised effective date. Your continued use of the website after an update constitutes acceptance of the updated Terms to the extent permitted by law.
14. Contact
ZINORA
139 N 12th St
New Hyde Park, NY 11040
United States
Email: support@zinora
Phone: +1 904-794-7853